TSF Investments Pty Ltd and its subsidiaries (together TSF Group , we, us and our) is committed to providing quality services and this policy outlines our ongoing obligations in respect of how we manage Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes names, addresses, email addresses, phone and facsimile numbers, signatures, banking details, insurance policies, proof of identity documents, credit and payment history, and Australian Business Numbers. In the case of employees, this may also include information such as Tax File Numbers, dates of birth and other employment related information. Whilst usually collected from the individual directly, personal information may also be collected from authorised representatives.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.tasmanian seafoods.com.au, from a person’s website, from media (including social media and other digital assets) and publications, from other publicly available sources, employment applications, Tax Invoices and Order Confirmations. Whilst normally collected directly, on occasions it may be collected from third parties.
Our website uses cookies to help improve the speed and performance for visitors. Cookies are small files that are stored by the website, on your computer. They help “remember” you or your individual journey each time you visit a site and save small amounts of information to reduce loading times, for example. These also assist in providing information about your browsing behaviour which allows us to understand your use and engagement with our digital assets and helps us to customise and improve our website user experience. From time to time, we may also ask for additional personal information (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
We don’t guarantee website links or policy of third parties.
We collect Personal Information for, inter alia, the purposes of providing our services and products as well as information to our customers and potential customers, marketing, recruitment, workplace health and safety, contracts/agreements and other business-related activities including the conduct of our business, performing administrative and operational tasks such as training staff, developing and marketing products and services, risk management, systems development and testing (including our websites and other online channels), undertaking planning, research and statistical analysis We also collect Personal Information where required at law to do so e.g. the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
We may use artificial intelligence technologies responsibly to help us deliver better service, streamline operations, develop new products and services. If we do so, it will be done utilising AI systems which operate under meaningful human supervision with appropriate testing, validation, and governance frameworks that ensure alignment with privacy protection, transparency, and accountability.
We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We will only collect your sensitive information if it’s relevant to the products or services we provide you. In Australia, sensitive information is specifically defined in the Privacy Act, and covers things like biometric, ethnic origin and health information. Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as, for example, an authorised representative. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Personal Information may be disclosed in several circumstances including the following:
Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
In some cases, we may use another company or software to store and handle data about you. We call this a data processor. In cases where we use data processors, we must ensure that we have entered into data processor agreements that regulate how the data processor can process data that is made available. The standard for this is that the agreement with the data processor can only process personal data on our behalf and for clearly defined purposes.
These are reputable, secure services we use to operate our business. Further information about external data handling can be obtained by contacting us directly.
When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify Personal Information. However, most of the Personal Information is or will be stored in customer files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
TSF Group will not charge any fee for any such access request but may charge an administrative fee for providing a copy of Personal Information.
To protect Personal Information, we may require identification from you before releasing the requested information.
It is an important to us that Personal Information is up to date. We will take reasonable steps to make sure that Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
This Privacy Policy was last updated October 2025.
If you have any queries or complaints about our Privacy Policy, please contact our Privacy Officer – Kenneth Burke by either:
Mail: PO Box 239 Smithton Tasmania Australia 7330
Or
Email: corporate_services@tasmanianseafoods.com.au
Or
Phone: +61 3 6452 1275
